Return Policy: Items eligible for return must be sent back to us in the same condition you received it within 14 days of the date it was delivered to you. Custom made items are not eligible for return. Return shipping cost is the responsibility of the buyer. Please note all returns are subject to a 20% restocking fee. Returns must be sent to Vanillawood, not the manufacturer, to be eligible for refund:

Ship Returns to: Vanillawood. 16354 Boones Ferry Rd, Lake Oswego, OR 97035

Damaged and Defective Products: If an item is received damaged please contact Vanillawood customer care immediately at or (503) 305-8830. To expedite your claim, please email photos of the damaged merchandise and box (if applicable). If deemed defective by the manufacturer or shipping company, you will receive a replacement of the same item within 45 days (assuming additional inventory is available to ship from the manufacturer at that time) at no cost to you. Vanillawood will have the defective product picked up at no cost to you; however, the item must be in its original packaging.

Copyright © 2018 Vanillawood

Search our store